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Support Testimonials
"Hello,
I just got off the phone with Jerry from your technical support
department, and I just wanted to comment on how wonderful he was to
work with. He was very patient while I worked with the
board and was extremely knowledgeable with how to operate and program
our console. He really did an ounstanding job getting our issues
resolved.Thank you!"
Brandon Grill
Northwestern University
"Dick,
First of all, thanks for lightening quick response to our problem.
Thanks to your email, it was a simple flip of the #7 DIP switch on the
mic module. It must have been moved while the module was being worked
on last week. All is now well. Thanks again!"
Randy Brist
Director of Radio-TV/Advanced Radio-TV Instructor
Arts and Communications Academy
Jefferson High School/ WJEF 91.9 FM
Lafayette, Indiana
765.772.4700 X2150
JEFF 92- Student-Run Radio For Planet Earth
Listen on the web at www.jeff92.org
“Hi Jerry,
I really appreciate the effort you made in answering all my
questions and sending me the schematic (even a second time when the
first one didn't reach me). I will be looking forward to
contacting a freelance engineer who I hope can take those plans and
build me what I need in order to power up the console.
Thanks again for going out of your way to assist me with this.
Wheatstone should be very proud to have a person like you on staff who
has demonstrated that even an owner of a legacy piece of equipment is
still handled with care & support well above & beyond what
other companies who would simply say "no, sorry, we can't help you"
would do. If and when, the time ever comes when I may require an
upgrade to my current studio setup, know for sure based on this
experience, Wheatstone will be my #1 choice!"
Respectfully,
Joe Tedd
"I am very grateful for a very well done job of giving me an overview
of the Generation 6 Control Surface that has helped lighten
the intimidation that I was feeling since my future new boss
showed me the board he said he will want me to be running on
Sundays.
The man who did such an excellent job of explaining to me the controls
on the Generation 6 was Dick Web. I hope you will pass along
my appreciation for a concise and extremely well given
explanation of the controls on that board."
Sincere Regards,
Stephen L. Gilbreath
"Rhonda,
I have to thank you for your help.
I have never had such a knowledgeable person help me in a technical sense.
You are kind, polite and very knowledgeable of this product. I appreciate your help."
Dana R. Walters
Mississippi Media-Triad Broadcasting
EMAIL US
Fill out our quick response form and a support technician will respond via your preferred method of contact: by phone or email.
Technical Support Request Form
PHONE DIRECT
Call our main office at (252) 638-7000 and ask for our Technical Support Department.
Hours are M-F 9:00-5:30 EST.
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